Cloud-Based Public Safety Solutions

BOOST DISPATCH CENTER PERFORMANCE WITH PURPOSE-BUILT QA SOFTWARE

Frontline QA Tracker gives you the tools to monitor, measure, and improve calls — all in one platform.

  • Confidently evaluate dispatch calls with real-time insights to improve call quality and personnel performance
  • Assign roles for admins, supervisors, and evaluators to track performance with tailored access for every user
  • Leverage built-in APCO/NENA-compliant evaluation forms, or create your own for internal evaluations
  • Easy to set up, with a web-based solution that comes pre-loaded with forms and reports, or plug-and-play and create your own forms to fit your dispatch center's unique needs
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Simplify and Standardize QA/QI Evaluations
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  • Employee-Access and Visibility 

    Give each employee access to their individual dashboard, giving them insights into all their reports, while Supervisors and Admins have access to all employee dashboards and can even leverage reporting on how teams are performing as a whole.

  • Custom Forms, Categories, and Questions

    Select from pre-loaded forms or create your own where you can leverage a form wizard to create categories, questions, and re-arrange them into a logical order. Evaluation forms can be modified at any time, and can even enable or disable categories and questions.

  • APCO/NENA ANS 1.107.1.2015 Standard

    Frontline QA Tracker comes as a response to the APCO/NENA ANS 1.107.1.2015 Standard, meaning it comes pre-loaded with the Standard evaluation form, including complete point system.

WHAT OUR CUSTOMERS HAVE TO SAY

Their analytics provide management with vital tools for targeted training and a clear understanding of their staff’s compliance to the organization’s policies and procedures. This product is not only extraordinarily cost effective but is a major game changer for any size PSAP.”

Denise Amber Lee Foundation Sherrill Ornberg, ENP RPL

The APCO/NENA standard evaluation form was pre-loaded, but easily customizable to my specific agency. I was able to modify category of questions, verbiage, add my own, remove questions, assign a points system, and other options. All of this being archived saves us lots of paperwork and storage.”

Glynn-Brunswick Deanna
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Designed to Meet Your Agency's Unique Needs
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