Quality Assurance Evaluations for ECCs  

Developed specifically for emergency communication centers, QA Tracker provides agencies with a web-based solution to meet the APCO/NENA ANS 1.107.1.2015 Standard for establishment of a Quality Assurance and Quality Improvement program. Pre-loaded with the APCO/NENA standard evaluation form, QA Tracker is incredibly easy to set up and get started with. Additionally, every aspect is customizable, allowing agencies to match the solution to their already established processes.

Streamline QA/QI for dispatch processes

Customize the software to meet your specific needs

Get insights and make data-driven decisions

“[The quality assurance process] was just a pain [before Frontline]…Now, it’s totally a night and day difference. Employees are able to quickly access any QA they’ve received. [The documents] are also searchable, which is very nice and a lot easier.”

Training Manager, Tri-Com Central Dispatch

Role-based permissions – Provide permissions based on role, with admins, supervisors, and users having distinct access to evaluations.

Customizable forms – Create as many forms as your agency needs to fully manage your QA processes in one place.

Edit categories and questions – Administrators can customize and edit categories and evaluation forms at any point.

Comprehensive dashboards – Review agency performance with the QA Tracker dashboard. Simple dropdown options allow you to view data by week, month, year, and custom date ranges.

Employee dashboards – View each employee’s completed evaluations. Employees can view their own evaluations, while supervisors and admins have access to the entire employee roster.

Compatible with any ECC call logging software – QA Tracker can be used alongside any call logging software on the market.

API Integration with CAD – An optional API (application programming interface) allows agencies to connect QA Tracker to their computer-aided dispatch software and automatically pull randomized calls for QA based on evaluator-defined parameters.

Tri-Com Central Dispatch Saves Money and Improves Access to Data by Partnering with Frontline

Emergency Communications Center Improves Accountability, Transparency, and Training Processes with Frontline

Webinar Recap: How a Modern QA Solution Can Transform Your Dispatch Center’s Quality Assurance Program