Employee training is the foundation of a successful player development program, providing team members with the skills and knowledge they need to build strong guest relationships and drive customer loyalty. For employees that regularly interact with, observe, and compensate (comp) guests, understanding the goals of Player Development is essential. 

Knowing how customer service and marketing programs contribute to repeat business gives employees a clearer view of their role in the broader strategy. A well-trained team that understands how to create memorable experiences is a strong differentiator for any casino.


What You’ll Learn:

• How to identify and classify players
• How to build and manage relationships
• Ethics and Compliance considerations